E-mail
How to register with the Arellia support portal
Then click the "Sign In" button (as above) and go to the Window Live logon page to either Sign In or Sign Up.
Then sign in (or create) your Windows Live account and when you click Sign In you will be taken back to the Arellia Site. Note: If you have to create your logon you may have to manually go back to the Arellia site and come through the process again. If you get through to the next page, then you should be OK.
Fill out the form (as below) and click submit. Then you will be notified that you have an email that you need to respond to before you can get further into the portal.
Click on the link in the email (as below) and go to the next page.
Note: If the clicking the link opens a different browser (IE vs Firefox or Opera or Chrome) than the one which has been used for all of the other actions done to this point to register, then you may need to login again to Windows Live (via the Sign In button on the main Portal page - http://portal.arellia.com) in the new browser to get the registration information to be accepted. You could copy the link given below directly into the address bar of the browser you have been using and then this should not be an issue.
Now you will be in the portal as below. Note the user name shown in the top of the portal page in the brown bar (in this case "test_support"). If you have any issues assigned to you then they show in the "Assigned to Me" web part.
Select the "Create Issue" item (please note that it may take several hours for the "Create Issue" link (shown in the image below on the far right-hand side of the orange menu bar) to become available after your initial registration and logon; we are working to decrease this interval) on the orange menu bar and select, if not already selected, "Support" and "Incident". All support issues should be created in the "Support" project and generally in the "Incident" category unless it is an "Improvement" suggestion/request. You will get the following page (as below).
Please fill out the Summary (title) with a short description of your issue. Set the Priority; use the Support priority options [1-System down, 2-24 hour update, 3-48 hour update, 4-weekly update, 5-service pack or hotfix update] and add details about your environment relevant to your issue. Then please put the details of your issue in the Description field and attach any relevant logs, screen shots, etc. in the attachment field. And finally click Create.
Then your incident will be created and Arellia Support will be notified.
Then finally to log out of the portal, click the down arrow next to user name on the Arellia menu bar (in this case the name "Brent Bishop" is about half visable in the lighter gray rectangle within the orange box) and select "Log Out" as highlighted below.
